• Author internal developer documentation for creating next-generation Alexa using Git, Markdown, and VuePress.
• Author external developer documentation for Alexa developers and Alexa device makers using Git, Markdown, and Jekyll.

• Authored developer documentation for the Alexa Skills Kit and the Alexa Voice Service Device SDK using Git, Markdown, and Jekyll.
• Contributed to stealth Generative AI projects, leveraging cutting-edge Large Language Model technologies.

(SSC Technologies acquired IBM Algo to establish SSC Algorithmics in Dec 2019.)

• Authored user guides, configuration guides, API references, and release notes for SSC Algo financial risk management software using DITA Oxygen.
• Spearheaded the transition of a portion of Algo docs from DITA to Docs-as-Code using AsciiDoc and AsciiDoctor as the tool chain, coupled with Git for version control and GitHub for publishing.
• Facilitated the migration from GitLab to GitHub, including working on GitLab CI/CD to actions.yml file changes.
• Collaborated with cross-functional teams to establish best practices and promote knowledge sharing.

(IBM acquired Algorithmics to establish IBM Algo in Jan 2012. )

• Documented financial risk management software, focusing on analytics and aggregation for IBM Algo products using DITA Oxygen.
• Participated in testing and selecting authoring tools for the RiskWatch financial model documentation conversion project.
• Provided tooling support for mathematical experts who authored financial models content in MathML and DITA.
• Mentored interns, providing guidance on technical writing and supervising the Framemaker to DITA conversion project.

• Authored technical documentation including user guides, configuration guides, and online help for three Algorithmics products.
• Worked on pilot FrameMaker to DITA conversion.

• Collaborated with project managers and subject matter experts to perform training needs analysis for various vendors.
• Designed curriculum outlines; wrote prototype lessons and course objectives, and assessment questions for e-training courses.